You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email - and send your item to: 7468 County Road 91, Stayner Ontario L0M1S0 If beyond 30 days of fulfilment, the manufacturers warranty will apply. We only replace items if they are defective or damaged within 30 days of shipment. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. All product tagged Special order ar final saleĪny item not in its original condition, is damaged or missing parts for reasons not due to our error and any item that is returned more than 30 days after delivery will incur a 20% restocking fee.Please do not send your purchase back to the manufacturer.To complete your return, we require a receipt or proof of purchase.Additional non-returnable items: Gift cards.All Items Listed, Described and/or Sold as 'Open Box' are Final Sale.

If an order is canceled once in transit, it is considered a return, and the customer is responsible for any applicable return shipping costs.It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it.If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

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